find comfort

Welcome to Zonk! We're here to make your experience of getting your sofa, pram, mattress or rug cleaned relaxing and comfortable. If you have any questions about our services or would like more information, please check out our FAQs below. Alternatively you can get in touch with us directly by tapping any of the contact options above.

How can I pay?

You pay on the day by cash or bank transfer. Payment will need to be made before we leave.

How long does it take?

Sofas take up to 90 minutes each, prams take around an hour. Mattresses and rugs take up to 90 minutes and smaller items of furniture up to 40 minutes.

How long do seats and upholstery take to dry?

Sofas, rugs, mattresses and prams are usually dry within 2 hours but will need a good airflow and warmth. Smaller items of furniture can be dry within an hour.

Do I need to move my sofa?

We can move your sofa for you, please just make sure we have room to work around it and any cushions you have added to it are removed.

Do I need to vacuum my sofa?

We would prefer it if you did but we can do this for you.

Do you clean the bedding on prams?

We do not clean any bedding on prams, just the pram frame and upholstery.

Are you insured?

Yes we have full insurance which covers all upholstery and public liability.

Do I have to be there?

You don't have to be present as long as you can leave the keys somewhere safe so we can gain access to your property. If we're cleaning your pram you can leave it outside but you'll need to leave a power cable out that we can plug into it. You can tell us this in the 'anything to tell us' section on your booking. Once we are there you can also leave us to it and we can let ourselves out and lock up.

What if I need to cancel?

Just like any other business where you book an appointment, we require 24 hours notice if you wish to cancel this is so we can fill your time slot. Like other companies we will charge a standard fee of £20 for any last minute cancellations. To cancel just tap on the message, call or email icons on our website to notify us. Alternatively you can message us on our Facebook page.

Can I change the date?

If you need to change the date of your booking just tap on the message, call or email icons to notify us. Alternatively you can message us on Facebook.

Can I change the service on the day?

Yes this is never an issue. We are more than happy to advise you if you need to do this.

Do you need a power supply?

Yes. We will need to plug in our machine cables. We can put this through the window if working outside so you don't need to leave doors open. We will also require a little water.

Do you get rid of stains and smells?

Yes we are experts at deep stain and smell removal however we cannot always guarantee to remove them 100% completely.

How often do you recommend a clean?

From a hygiene point of view we recommend having your sofas, prams, mattresses and other upholstery deep cleaned every 6 months depending on the use they get and whether food and drink is regularly consumed whilst sitting on or in them.

Do you do caravans and motor homes?

Yes. There may be additional charges depending on the size of the upholstery. You can contact us for a quote by using the message, call or email icons, or via our Facebook page.

Can I leave you to do it?

Absolutely. We try to make our service as convenient to your lifestyle as possible so not to worry if you have to pick the kids up or pop to the shops. We can just lock up and leave your keys somewhere safe.

Can I book around school drop offs and pick ups?

Yes. We'll work around you - just tell us times etc in the 'anything to tell us' section when you book.

Do I need to take out child seats?

Just unclip and leave them in the car.

Are your chemicals safe for pets and children and people with allergies?

Our cleaning solutions are safe, non toxic, plant based and eco friendly. They are pet and child safe. However if you do suffer from allergies or asthma it's always best to leave the room whilst we carry out our cleaning process. We also require doors and windows to be opened where possible for good ventilation. This will also help with the drying process.

What process do you use?

Our process varies depending on the level of soiling and whether we are deep cleaning or extreme cleaning upholstery. We mainly use a low moisture foam and extraction process, sometimes with a prespray and stain removers which are then flushed out using just warm water. We do not mix any of our cleaning solutions with hot water unlike most other cleaning companies as this creates vapours which can cause irritation if breathed in.

How do I complain?

We always welcome your feedback as we strive to meet with all our customers expectations at all times. If you find you are not satisfied with our service please contact us through the message, call and email icons on our website. We will endeavour to get back out to you within 48 hours to rectify any issues. Failing this we will offer a part or full refund.

What experience do you have?

We have 10 years experience in deep cleaning family upholstery within the industry and always aim to provide the highest standard at an affordable price.